New FCC Policies on Unlawful Text Messages: What You Need to Know
Introduction
The Federal Communications Commission (FCC) has recently introduced significant new rules aimed at curbing the rise of unlawful text messages, commonly referred to as “robotexts.” These new regulations are designed to protect consumers from the increasing number of spam texts that often lead to fraud and other security issues. Here’s a detailed look at what these new policies entail, key dates to remember, and how DigitDog is preparing to help service providers stay ahead of the curve.
Key FCC Mandates on Blocking Unlawful Texts
Mandatory Blocking of High-Risk Texts
Starting September 3, 2024, all mobile wireless providers are required to block text messages at the network level if they are deemed highly likely to be illegal. This includes texts from numbers on a Do-Not-Originate (DNO) list, which comprises:
- Invalid Numbers: Numbers that do not conform to the North American Numbering Plan (NANP).
- Unallocated Numbers: Valid numbers that have not been assigned to any provider.
- Unused Numbers: Numbers that, although valid and allocated, are not currently in use.
These rules are part of a broader strategy by the FCC to ensure that consumers are protected from unwanted and potentially harmful communications. The FCC has emphasized that this blocking should be done without requiring any action from consumers, meaning no need for opt-in or opt-out processes.
Establishment of a Point of Contact
To address any issues that may arise from the blocking of texts, the FCC has mandated that all mobile wireless providers establish a point of contact. This will allow senders to report and resolve instances where legitimate messages might have been erroneously blocked. Providers may use the same point of contact for both text and voice call blocking errors.
This requirement became effective on May 11, 2023.
Compliance and Reporting Requirements
The FCC’s new rules also introduce recordkeeping and reporting obligations for service providers. These are intended to ensure that all providers maintain a reasonable DNO list and can provide documentation if issues arise. This requirement officially took effect on September 3, 2024.
Why These Changes Matter
The FCC’s actions are a direct response to the growing problem of illegal text messages, which not only invade consumer privacy but also serve as vehicles for scams, phishing, and malware attacks. Data shows a sharp increase in the volume of such messages, making these new protections both timely and necessary.
For service providers, these new rules mean an added layer of responsibility in managing and filtering SMS traffic. However, they also provide an opportunity to enhance consumer trust by delivering a safer messaging environment.
How DigitDog is Preparing to Help
At DigitDog, we are committed to helping service providers navigate these regulatory changes. Soon, we’ll be launching new tools designed to give providers better control over their SMS campaigns, numbers, and contacts. These tools will not only help ensure compliance with FCC regulations but also enhance the overall effectiveness of your messaging strategies.
Stay tuned for more updates on how DigitDog is innovating to keep you ahead of the curve in this rapidly evolving landscape.
Important Dates to Remember
- May 11, 2023: Effective date for the establishment of a point of contact for resolving text blocking issues.
- September 3, 2024: Compliance date for mandatory blocking of high-risk texts and associated recordkeeping requirements.
Learn More
For more information on the FCC’s new rules, you can visit the FCC’s official page on the Report and Order or review the Federal Register summary.
At DigitDog, we’re here to support your journey in maintaining compliance while ensuring the security and integrity of your SMS communications. Keep an eye out for our upcoming solutions designed specifically to address these new challenges.